What happens if my alarm is back to base monitored and the alarm is activated?
An alarm system is not a “one size fits all” approach and the response action is entirely up to you and your needs. It can be as basic as you
getting a phone call from the control room advising you that your system is going off, right through to us sending a patrol car to check on
your home or business. Again, we will work through these options with you.
What does back to base alarm monitoring mean?
Back to base alarm monitoring means that activations on your alarm system are monitored by the Control Room which one that we
use is Grade A1 rated – the highest Australian Standard. Activations on your system include the alarm being set off (ie if someone has broken
into your home), the power to the system has ceased (power outage or someone has cut the lines?), the battery back -up is used, or there
is a fault with your system. Depending on how you have requested your system to be set up, it can also include alerts when your alarm
system has been turned off and you are not expecting it to be, or when it has not been turned on and it should be. These options are up
to you and we are more than happy to discuss their advantages (or disadvantages).
What does mobile patrol service mean?
A mobile patrol is where a fully marked security vehicle attends your home or business to conduct a security service for you. Whilst on-site, there are a number of different functions that they can conduct on your behalf, depending on your requirements. These services can
include: Lock up or unlock of your premise – securing external gates, doors, roller shutters etc, at site-specific times Random patrol –
attend your premise at random (different) times each night. Can check doors, gates, windows, assets etc. Check for damage or graffti or
for people loitering around. Staff Escort – Ensuring staff safety as they lock your business for the night and escorting them to their cars.
Do you have staff that leave you once late?
What is a “contract” Security Guard?
Any person employed by a licensed private patrol operator who provides services as a security guard and is registered by the Bureau of
Security and Investigative Services as a security guard.
Do you do surveys and security checks?
Yes, and these are free of charge and you are under no obligation. It’s our job to find the solution that is right for you.
How long will it take for an alarm to be installed on my property?
It can differ depending on the installation requirements but on average we estimate it will take our engineers a day to fully install a
standard alarm system.
Are your security officers trained and monitored?
Yes, each security officer and engineer is subject to continuous training and is regularly inspected on-site to ensure they comply with our
strict operational guidelines.
What are the benefits of using your security officers?
All of our security officers and engineers, without exception, are fully SIA licensed and CRB checked. We carefully select them based on
their experience, demeanour and expertise.
What geographical areas are covered by your security company?
We are based in Nairobi, Kenya but serve the entire eastern African region
Why should I use your security company?
Our service is flexible and cost-effective. We are a family run, professional and highly approachable business. We offer the highest quality
service at a competitive rate. If you have any questions simply get in touch at +(254) 743 516 603. We can be contacted 24 hours a day,
365 days per year.
